Publications

My academic peer reviewed journal/book articles (see more from Researchgate or Google Scholar):

Rajala, T., Laihonen, H. (2018), “Managerial choices in orchestrating dialogic performance management”, Baltic Journal of Management.

Rajala, T., Laihonen, H., Haapala, P. (2018), “Why is dialogue on performance challenging in the public sector?”, Measuring Business Excellence, 22(2), 117-129.

Lönnqvist. A., Laihonen, H., Cai, Y. and Hasanen, K. (2018), “Re-framing education export from the perspective of intellectual capital transfer”, Journal of Studies on International Education, 22(4), pp. 353-368.

Laihonen, H. and Mäntylä, S. (2018), “Strategic knowledge management and evolving local government”, Journal of Knowledge Management, 22(1), pp. 219-234.

Lönnqvist, A. and Laihonen, H. (2017) “Management of knowledge-intensive organizations: what do we know after twenty years of research?International Journal of knowledge-based development, 8(2), 154-167.

Rajala, T., Laihonen, H. and Vakkuri, J. (2017). “Shifting from Output to Outcome Measurement in Public Administration – Arguments Revisited”. In Borgonovi, E., Pessina, E.A. and Bianchi, G. (Ed.) Outcome-Based Performance Management in the Public Sector, pp. 3-23. Springer

Laihonen, H. and Mäntylä, S. (2017), “Principles of performance dialogue in public administration”, International Journal of Public Sector Management, 30(5), pp. 414-428.

Laihonen, H. and Pekkola, S. (2016) “Improving supply chain performance by sharing of performance information – a case study”, International Journal of Production Research. DOI: 10.1080/00207543.2016.1181810

Uotila, J, Ojala, R. Kukko, S-K., Laihonen, H. Nieminen, K. and Tomas, E. (2015) “Mittariston kehittäminen hoitoprosessin arvioimiseksi – kokemukset raskauden, synnytyksen ja vastasyntyneen prosessista”. Suomen lääkärilehti, 70(50-52), 3465-3472.

Laihonen, H., Lönnqvist, A. and Metsälä, J. (2015) “Two Knowledge perspectives to growth management”, VINE: Special Issue on Knowledge Strategies: a new connection between strategic thinking and knowledge management capabilities, 45(4), 473-494.

Laihonen, H. (2015) “A managerial view of the knowledge flows of a health-care system”, Knowledge Management Research & Practice, 13(4), 475-485.

Laihonen, H. and Syysnummi, P. (2015) “Organisational Knowledge Flows and Structural Change – the Case of Dispersed Education Organisations”, International Journal of Knowledge Management Studies, 6(3), 247-260.

Laihonen, H. (2015), “Guest editorial: Knowledge-based performance management in twenty-first century organizationsMeasuring Business Excellence, Special issue on Performance improvement in the twenty-first century organizations: models, tools and techniques, 19(3).

Palvalin, M., Vuolle, M., Jääskeläinen, A., Laihonen, H. and Lönnqvist, A. and (2015) “SmartWoW – Constructing a tool for knowledge work performance analysis”, International Journal of Productivity and Performance Management, 64(4), pp. 479-498.

Jääskeläinen, A., Laihonen, H. and Lönnqvist, A. (2014) ”Distinctive features of service performance measurement”, Journal of Operations and Production Management, 34(12), pp. 1466-1486.

Jääskeläinen, A. and Laihonen, H (2014) “A strategy framework for performance measurement in the Public Sector”, Public Money & Management, 34(5), 355-362.

Laihonen, H., Jääskeläinen, A. and Pekkola, S. (2014) “Measuring Performance of a Service System – from organizations to customer-perceived performance“, Measuring Business Excellence, 18(3), pp. 73-86.

Jääskeläinen, A. and Laihonen, H. (2014) “Applying performance measurement in service operations: analysis of contextual differences”, International Journal of Business Performance Management, 15(3), 243-261. DOI:10.1504/IJBPM.2014.063024

Laihonen, H. and Sillanpää V. (2014) “What is the role of knowledge management in establishing the effectiveness of public welfare services?”, Knowledge and Process Management, 21(2), pp. 112-121.

Syysnummi, P. and Laihonen, H. (2014) “Top Management’s Perception of Knowledge Management in a Vocational Education and Training Organization in Finland”, International Journal of Educational Management, 28(1), pp. 53-65.

Jääskeläinen, A., and Laihonen, H. (2013) ”Overcoming the Specific Performance Measurement Challenges of Knowledge-intensive Service Organizations”, International Journal of Productivity and Performance Management, 62(4), pp. 350-363.

Lönnqvist, A. and Laihonen, H. (2013) “Managing regional development: a knowledge perspective”, J. Knowledge-Based Development, 4(1), pp. 50-63.

Sillanpää, V. and Laihonen, H. (2012) ”Managing Intellectual Capital in Non-profit Elderly Care Organizations”, International Journal of Information Systems in the Service Sector, 4(4), pp. 74-87.

Myllärniemi, J., Laihonen, H., Karppinen, H. and Seppänen, K. (2012) “Knowledge management practices in healthcare services”, Measuring Business Excellence, Special issue on Measuring performance dimensions in health care, 16(4), pp. 54-65.

Jalonen, H., Laihonen, H. and Lönnqvist, A. (2012) “Tietojohtaminen osaksi kunnan strategista johtamista”, Hallinnon tutkimus, 31(2), pp. 138-147.

Laihonen, H. (2012) “Knowledge structures of a health ecosystem”, Journal of Health Organization and Management, 26(4), pp. 542-558.

Laihonen, H., Jääskeläinen, A. Lönnqvist, A. and Ruostela, J. (2012) ”Measuring the productivity impacts of new ways of working”, Journal of Facilities Management, 10(2), pp. 102-113.

Jääskeläinen, A., Laihonen, H., Lönnqvist, A., Palvalin, M., Sillanpää, V., Pekkola, S. and Ukko, J. (2012) ”A contingency approach to performance measurement in service operations”, Measuring Business Excellence, 16(1), pp. 43-52.

Lönnqvist, A. and Laihonen, H. (2012) “Welfare service system productivity: the concept and its application”, International Journal of Productivity and Performance Management, 61(2), pp. 128 – 141.

Käpylä, J., Laihonen, H., Lönnqvist, A. and Carlucci, D. (2011) ”Knowledge-intensity as an organisational characteristic”, Knowledge Management Research & Practice, 9(4), pp. 315-326

Laihonen, H., Lönnqvist, A. and Käpylä, J. (2011) “Tietointensiiviset liike-elämän palvelut: kohti merkityksellisempää vertailuinformaatiota” [English title: Knowledge-intensive business services: Towards a meaningful comparative information], The Finnish Journal of Business Economics, 3/2011, pp. 329-351.

Laihonen, H. and Lönnqvist, A. (2011) “How knowledge assets are transformed into value: the case of knowledge flows and service productivity”, In Schiuma, G (Ed.) Managing Knowledge Assets and Business Value Creation in Organizations: Measures and Dynamics (pp. 173-187). Hershey, PA: Idea Group Publishing Ltd.

Laihonen, H. and Koivuaho, M. (2011) “Knowledge Flow Audit: Identifying, Measuring and Managing Knowledge Asset Dynamics”, In Vallejo-Alonso, B., Rodriguez-Castellanos, A. and Arregui-Ayastuy, G. (Eds.) Identifying, Measuring, and Valuing Knowledge-Based Intangible Assets: New Perspectives (pp. 22-42). Hershey, PA:

Laihonen, H. and Lönnqvist, A. (2010) “Knowledge-based value creation: grasping the intangibility of service operations in Finland”, J. Knowledge-Based Development, 1(4), pp. 331–345.

Sillanpää, V., Lönnqvist, A., Koskela, N., Koivula, U-M., Koivuaho, M. and Laihonen, H. (2010), ”The role of intellectual capital in non-profit elderly care organizations”, Journal of Intellectual Capital, 11(2), pp. 107-122. Special Issue on “Intellectual Capital and Non-profit Organisations in the Knowledge Economy”.

Laihonen, H. (2006) “Knowledge flows in self-organising processes”, Journal of Knowledge Management, 10(4), pp. 127-135.

Koivuaho, M. and Laihonen, H. (2006) “A Complexity Theory Approach to Knowledge Management – Towards a Better Understanding of Communication and Knowledge Flows in Software Development”, The Electronic Journal of Knowledge Management, 4(1), pp. 49-58.

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