Publications

My academic peer reviewed journal/book articles (see more from Researchgate or Google Scholar):

Rajala, T., Laihonen, H., Haapala, P. (2018), “Why is dialogue on performance challenging in the public sector?”, Measuring Business Excellence, 22(2), 117-129.

Lönnqvist. A., Laihonen, H., Cai, Y. and Hasanen, K. (2018), “Re-framing education export from the perspective of intellectual capital transfer”, Journal of Studies on International Education, 22(4), pp. 353-368.

Laihonen, H. and Mäntylä, S. (2018), “Strategic knowledge management and evolving local government”, Journal of Knowledge Management, 22(1), pp. 219-234.

Lönnqvist, A. and Laihonen, H. (2017) “Management of knowledge-intensive organizations: what do we know after twenty years of research?International Journal of knowledge-based development, 8(2), 154-167.

Rajala, T., Laihonen, H. and Vakkuri, J. (2017). “Shifting from Output to Outcome Measurement in Public Administration – Arguments Revisited”. In Borgonovi, E., Pessina, E.A. and Bianchi, G. (Ed.) Outcome-Based Performance Management in the Public Sector, pp. 3-23. Springer

Laihonen, H. and Mäntylä, S. (2017), “Principles of performance dialogue in public administration”, International Journal of Public Sector Management, 30(5), pp. 414-428.

Laihonen, H. and Pekkola, S. (2016) “Improving supply chain performance by sharing of performance information – a case study”, International Journal of Production Research. DOI: 10.1080/00207543.2016.1181810

Uotila, J, Ojala, R. Kukko, S-K., Laihonen, H. Nieminen, K. and Tomas, E. (2015) “Mittariston kehittäminen hoitoprosessin arvioimiseksi – kokemukset raskauden, synnytyksen ja vastasyntyneen prosessista”. Suomen lääkärilehti, 70(50-52), 3465-3472.

Laihonen, H., Lönnqvist, A. and Metsälä, J. (2015) “Two Knowledge perspectives to growth management”, VINE: Special Issue on Knowledge Strategies: a new connection between strategic thinking and knowledge management capabilities, 45(4), 473-494.

Laihonen, H. (2015) “A managerial view of the knowledge flows of a health-care system”, Knowledge Management Research & Practice, 13(4), 475-485.

Laihonen, H. and Syysnummi, P. (2015) “Organisational Knowledge Flows and Structural Change – the Case of Dispersed Education Organisations”, International Journal of Knowledge Management Studies, 6(3), 247-260.

Laihonen, H. (2015), “Guest editorial: Knowledge-based performance management in twenty-first century organizationsMeasuring Business Excellence, Special issue on Performance improvement in the twenty-first century organizations: models, tools and techniques, 19(3).

Palvalin, M., Vuolle, M., Jääskeläinen, A., Laihonen, H. and Lönnqvist, A. and (2015) “SmartWoW – Constructing a tool for knowledge work performance analysis”, International Journal of Productivity and Performance Management, 64(4), pp. 479-498.

Jääskeläinen, A., Laihonen, H. and Lönnqvist, A. (2014) ”Distinctive features of service performance measurement”, Journal of Operations and Production Management, 34(12), pp. 1466-1486.

Jääskeläinen, A. and Laihonen, H (2014) “A strategy framework for performance measurement in the Public Sector”, Public Money & Management, 34(5), 355-362.

Laihonen, H., Jääskeläinen, A. and Pekkola, S. (2014) “Measuring Performance of a Service System – from organizations to customer-perceived performance“, Measuring Business Excellence, 18(3), pp. 73-86.

Jääskeläinen, A. and Laihonen, H. (2014) “Applying performance measurement in service operations: analysis of contextual differences”, International Journal of Business Performance Management, 15(3), 243-261. DOI:10.1504/IJBPM.2014.063024

Laihonen, H. and Sillanpää V. (2014) “What is the role of knowledge management in establishing the effectiveness of public welfare services?”, Knowledge and Process Management, 21(2), pp. 112-121.

Syysnummi, P. and Laihonen, H. (2014) “Top Management’s Perception of Knowledge Management in a Vocational Education and Training Organization in Finland”, International Journal of Educational Management, 28(1), pp. 53-65.

Jääskeläinen, A., and Laihonen, H. (2013) ”Overcoming the Specific Performance Measurement Challenges of Knowledge-intensive Service Organizations”, International Journal of Productivity and Performance Management, 62(4), pp. 350-363.

Lönnqvist, A. and Laihonen, H. (2013) “Managing regional development: a knowledge perspective”, J. Knowledge-Based Development, 4(1), pp. 50-63.

Sillanpää, V. and Laihonen, H. (2012) ”Managing Intellectual Capital in Non-profit Elderly Care Organizations”, International Journal of Information Systems in the Service Sector, 4(4), pp. 74-87.

Myllärniemi, J., Laihonen, H., Karppinen, H. and Seppänen, K. (2012) “Knowledge management practices in healthcare services”, Measuring Business Excellence, Special issue on Measuring performance dimensions in health care, 16(4), pp. 54-65.

Jalonen, H., Laihonen, H. and Lönnqvist, A. (2012) “Tietojohtaminen osaksi kunnan strategista johtamista”, Hallinnon tutkimus, 31(2), pp. 138-147.

Laihonen, H. (2012) “Knowledge structures of a health ecosystem”, Journal of Health Organization and Management, 26(4), pp. 542-558.

Laihonen, H., Jääskeläinen, A. Lönnqvist, A. and Ruostela, J. (2012) ”Measuring the productivity impacts of new ways of working”, Journal of Facilities Management, 10(2), pp. 102-113.

Jääskeläinen, A., Laihonen, H., Lönnqvist, A., Palvalin, M., Sillanpää, V., Pekkola, S. and Ukko, J. (2012) ”A contingency approach to performance measurement in service operations”, Measuring Business Excellence, 16(1), pp. 43-52.

Lönnqvist, A. and Laihonen, H. (2012) “Welfare service system productivity: the concept and its application”, International Journal of Productivity and Performance Management, 61(2), pp. 128 – 141.

Käpylä, J., Laihonen, H., Lönnqvist, A. and Carlucci, D. (2011) ”Knowledge-intensity as an organisational characteristic”, Knowledge Management Research & Practice, 9(4), pp. 315-326

Laihonen, H., Lönnqvist, A. and Käpylä, J. (2011) “Tietointensiiviset liike-elämän palvelut: kohti merkityksellisempää vertailuinformaatiota” [English title: Knowledge-intensive business services: Towards a meaningful comparative information], The Finnish Journal of Business Economics, 3/2011, pp. 329-351.

Laihonen, H. and Lönnqvist, A. (2011) “How knowledge assets are transformed into value: the case of knowledge flows and service productivity”, In Schiuma, G (Ed.) Managing Knowledge Assets and Business Value Creation in Organizations: Measures and Dynamics (pp. 173-187). Hershey, PA: Idea Group Publishing Ltd.

Laihonen, H. and Koivuaho, M. (2011) “Knowledge Flow Audit: Identifying, Measuring and Managing Knowledge Asset Dynamics”, In Vallejo-Alonso, B., Rodriguez-Castellanos, A. and Arregui-Ayastuy, G. (Eds.) Identifying, Measuring, and Valuing Knowledge-Based Intangible Assets: New Perspectives (pp. 22-42). Hershey, PA:

Laihonen, H. and Lönnqvist, A. (2010) “Knowledge-based value creation: grasping the intangibility of service operations in Finland”, J. Knowledge-Based Development, 1(4), pp. 331–345.

Sillanpää, V., Lönnqvist, A., Koskela, N., Koivula, U-M., Koivuaho, M. and Laihonen, H. (2010), ”The role of intellectual capital in non-profit elderly care organizations”, Journal of Intellectual Capital, 11(2), pp. 107-122. Special Issue on “Intellectual Capital and Non-profit Organisations in the Knowledge Economy”.

Laihonen, H. (2006) “Knowledge flows in self-organising processes”, Journal of Knowledge Management, 10(4), pp. 127-135.

Koivuaho, M. and Laihonen, H. (2006) “A Complexity Theory Approach to Knowledge Management – Towards a Better Understanding of Communication and Knowledge Flows in Software Development”, The Electronic Journal of Knowledge Management, 4(1), pp. 49-58.

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